By using Soffos™ products people can learn - and share what they have learned - far faster and more effectively than by using online or offline keyword search, training, e-learning and other traditional educational methods.
In short, we are replacing the concept of ‘searching’ for knowledge within closed-world environments with the notion of ‘asking’ one of our apps to find and present it.
Whether you’re a large organization, an SME, individual contributor or student, Soffos™ helps you unlock the potential of your digital knowledge at the speed of AI.
The TestMe™ app allows managers, trainers, teachers and students to upload resources, enabling our AI to create shareable tests for employees, colleagues, students or even friends in study groups.
TestMe™ provides immediate feedback for learners while also allowing group and individual progress monitoring by managers and teachers.
Soffos doesn’t only teach employees valuable knowledge. It also provides walk-through and how-to skill acquisition. Soffos can provide a step-by-step conversational guide to complex processes, allowing the trainee to ask for further detail whenever required, or prompting actions to avoid mistakes.
The AnswerZ™ app allows permitted users to ask questions about the information locked away in documents and files, 24/7, anywhere there is an internet connection.
Managers can make knowledge instantly accessible to employees about products, policies and procedures, saving time on emails and searching through files. Likewise, individuals, students, groups of friends and even families can share study material or helpful info via natural language Q&A with the AnswerZ™ app rather than having to text and call each other.
Users can then drill down after receiving answers, using The Soffos™ Cognitive AI Engine to have a conversation with the app as if it were a knowledgeable colleague or friend.
DocHound™ provides a natural language approach to finding information within documents on any of your local or cloud-based drives.
DocHound™ responds to questions with a list of related documents and a passage from each with the relevant information highlighted.
The app allows sharing, copying to clipboard and opening source files.
The intricate detail is extremely complex and a patentable secret, but it’s all about the use of algorithms that combine computational linguistics, contextual memory and deep learning.
The AI parses words as input from voice or text from resources, so that it ‘understands’ the relationship between words (as concepts or things) not just by simple keyword association (e.g. car = transport) but by well-defined meta-labels, which refer to relationships between language, concepts, objects and questions from an infinite number of possible (and impossible) relationships. A limited set of relation types are used, using global identifiers with unambiguous denotations. This is combined with semantic ‘Extraction Transformation and Load’ (ETL) processes from structured databases, forming strong associations and disassociations during the AI’s training.
An example of a Knowledge Graph (KG) to draw upon vast amounts of varied information might be a recommendation system for TV shows, movies, songs and albums from an online entertainment provider, to help find relationships between actors, artistes, titles and series. Later, these relationships can be used to predict what customers might like to watch next; equally such a KG can be used in a corporate knowledge context to answer direct questions about product features or offerings.
Let’s say a person watched Star Trek and wanted recommendations for similar entertainment. A simple keyword database might then suggest ‘Star Wars’, but it wouldn’t ‘understand’ the relationship between the two as sci-fi series, just that they had a common word within their respective titles.
However, if a customer enjoyed the vintage NYPD cop drama series ‘Hill Street Blues’ and then watched a documentary about Eric Clapton (Life in 12 bars), the knowledge graph could draw on its contextual database to understand both the difference and the association between the two uses of the word ‘blues’ used with a very similar meaning but within a different context (‘12 bar blues’ vs ‘problematic or difficult situations’).
Thus, the AI would use its KG to contextualize between the genres of BOTH rock music documentaries AND vintage TV police dramas, whereas a simple keyword association would fail hopelessly to provide a meaningful suggestion.
Likewise, in the context of Soffos™ apps, the AI would ‘know’ the difference between required criteria for an investment company’s “exit strategy requirements” and answers to a question about what to do in the event of a fire alarm.
Soffos™ technology is ‘closed world’ in nature. It is not a search engine like Google, nor a personal assistant like Siri or Alexa.
Our apps enable people to ask questions about the content of their own or others’ files that have been made accessible to those apps. For example, if your company has uploaded the data sheet to a new product and you are unfamiliar with it, rather than reading the entire PDF from cover to cover, you can just ask your phone “how wide is the new X1 widget”.
Whenever an employee interacts with Soffos, any pending notifications are proactively pushed for their attention. Employees are prompted to catch up with mandatory and routine knowledge updates, or Soffos will pick up where a conversation left off, if the previous interaction hadn’t been successfully completed.
Employees need never search for corporate knowledge through long documentation ever again. Natural language spoken conversational Q&A ensures approved knowledge transfer with accurate, succinct, approved answers to employees’ questions - anytime, anywhere 24/7.
Employers struggle to facilitate L&D, even with good Learning Management Systems, their best efforts end up being inconvenient for staff, costly and disorganized.
Onboarding, retraining & updating of policy & procedure is tough to monitor. Statutory regulations change frequently. On-demand training is rarely available, despite the need for extant knowledge ‘on tap’.
Nowadays, workers need answers to their vocational questions right away. Soffos is there, wherever and whenever, on the employee’s personal device, 24/7.
The content is ‘learned’ and ‘understood' by the AI, then the source material discarded. Employees searching through long text-based documents will be a thing of the past. People just ask questions of Soffos™, using their voice, into their phone, then Soffos™ gives an approved, definitive answer to the question. Accurately. Instantly. Every time.
Your workforce will be empowered like never before. It’s the breath-taking power of AI, right at your managers’ fingertips.
Knowledge is locked away inside acres of text, Soffos™ just liberates the parts that employees really need to know about, on demand.
Administrators initially populate ‘knowledge silos’ from where they can set permission levels and access areas. Managers can monitor individual employee and team activity with the platform. They can see who is asking about what, and how often.
Mandatory knowledge is proactively pushed to any employees who haven’t been previously made aware of it. In-depth voice and text Q&A really ensures that the person has understood what's required.
Soffos™ is a knowledge beacon for your organisation, providing certainty, clarity and enabling seamless professional development.
Simple UI and Self-explanatory UX with very little training required.
Some frequently asked questions are answered below, but why not head over to Ask Soffos and ask him for yourself.
(The more questions that Soffos gets asked, the better it gets, so fire away.)
What is a Wisdom Quotient™ ?
Won’t Soffos’ insistence on asking users to interact about mandatory knowledge become an ongoing irritation for employees every day?
Can users give feedback on Soffos’ answers?
How much does it cost to be a Soffos user?
Who gets to ensure that Soffos' knowledge repository is always up to date?
What about security, say if an employee’s phone or laptop is stolen?
Why can’t the Accounts team see the Marketing department’s documents and vice versa? Surely most company information should be ‘global’, knowing it can’t do any harm…
This all seems a bit futuristic – how does a computer ‘learn’ knowledge from scanned documents and video clips?
Can Soffos help by sharing background documents on request, maybe to expand on answers if employees have further questions?
Can Soffos answer literally ANY question asked by an employee?