Soffos is unique. It’s workplace learning without the feeling of being taught, where employees can invoke a conversation between themselves and a benign, ever-present all-knowing AI avatar, just by saying: “Soffos, let’s discuss…” (Click to see a detailed instructional video about this feature). Soffos employs the ‘Socratic Method’ of conversational learning, the platform is entirely different, and far more advanced, from other multiple choice, inflexible learning software packages.
Soffos identifies which teams and individuals have gaps in understanding, but also recognizes highly competent colleagues. This can assist management to gain insights from valuable business intelligence. (Click to see a detailed instructional video about this feature).
This also allows Soffos to assign a Wisdom Quotient™ both to individual employees and to an organization as a whole. See our FAQ's for more details.
A management dashboard displays all activity viewed from the perspective of knowledge silos and / or from the viewpoint of teams and individuals interacting with those silos.
Soffos doesn’t only teach employees valuable knowledge. It also provides walk-through and how-to skill acquisition. Soffos can provide a step-by-step conversational guide to complex processes, allowing the trainee to ask for further detail whenever required, or prompting actions to avoid mistakes.
Original documents will be parsed by our proprietary knowledge system, ‘understood’ by the AI, and discarded for security.
Whenever an employee interacts with Soffos, any pending notifications are proactively pushed for their attention. Employees are prompted to catch up with mandatory and routine knowledge updates, or Soffos will pick up where a conversation left off, if the previous interaction hadn’t been successfully completed.
Employees need never search for corporate knowledge through long documentation ever again. Natural language spoken conversational Q&A ensures approved knowledge transfer with accurate, succinct, approved answers to employees’ questions - anytime, anywhere 24/7.
Employers struggle to facilitate L&D, even with good Learning Management Systems, their best efforts end up being inconvenient for staff, costly and disorganized.
Onboarding, retraining & updating of policy & procedure is tough to monitor. Statutory regulations change frequently. On-demand training is rarely available, despite the need for extant knowledge ‘on tap’.
Nowadays, workers need answers to their vocational questions right away. Soffos is there, wherever and whenever, on the employee’s personal device, 24/7.
The content is ‘learned’ and ‘understood' by the AI, then the source material discarded. Employees searching through long text-based documents will be a thing of the past. People just ask questions of Soffos™, using their voice, into their phone, then Soffos™ gives an approved, definitive answer to the question. Accurately. Instantly. Every time.
Your workforce will be empowered like never before. It’s the breath-taking power of AI, right at your managers’ fingertips.
Knowledge is locked away inside acres of text, Soffos™ just liberates the parts that employees really need to know about, on demand.
Administrators initially populate ‘knowledge silos’ from where they can set permission levels and access areas. Managers can monitor individual employee and team activity with the platform. They can see who is asking about what, and how often.
Mandatory knowledge is proactively pushed to any employees who haven’t been previously made aware of it. In-depth voice and text Q&A really ensures that the person has understood what's required.
Soffos™ is a knowledge beacon for your organisation, providing certainty, clarity and enabling seamless professional development.
Simple UI and Self-explanatory UX with very little training required.
Soffos is a web-based SaaS solution, so no on-premise software installation is necessary. A company can sign up and be ready to invite employees and upload content in minutes.
Managers can create knowledge silos, populate them with files of many popular formats via drag & drop, then assign those knowledge contents to specific teams.
Integration with popular Learning Management System protocols means that organizations should not need to scrap their current LMS, as Soffos may well be able to work in tandem.
Many times, people seek help from others before an exam, or perhaps a job interview. Soffos can do this for employees, anytime, anywhere. As a result, Soffos also learns about the employee’s knowledge gaps, language and learning style.
Every workplace has their go-to person. Soffos encourages expert colleagues to be consulted by less knowledgeable co-workers. This is called ‘buddying up’, with Soffos always contributing to those conversations. Each Soffos user will have an assigned confidence score, identifying those who aren’t ready to be advising others.
Soffos users don’t necessarily have to be direct employees of the host business. Discrete knowledge silos can be created for access by partner organizations, franchisees and contractors. Anyone assigned with appropriate external permissions can access designated knowledge as made available by management.
Every employee will have access to their own, fully ring-fenced, handy Private Knowledge Folder, for uploading their own personal information snippets, meeting notes, etc.
When employees ask Soffos a question, it will search their private folder, as well as the corporate knowledge base. Self-uploaded content does not need to be management approved, because it is never disseminated, nor is it ever viewable by management or other employees for personal privacy reasons.
Soffos will interact like a human being, using slang, dialects and company-speak. Cultural, regional and workplace nuances and acronyms will be understood by Soffos, paraphrasing where necessary. If users don’t understand the gist of a conversation, Soffos will re-word its input.
Soffos learns to sort irrelevant information, flagging potential inaccuracies and contradictions, by using a combination of human feedback scores plotted against teaching results. The system builds reputational scores for given resources and those uploading it.
The AI draws upon short and medium-term memory spans, which enables context switching within an ongoing conversation, or even the ability to refer to any previous conversation with any given employee.
Once a manager has uploaded their knowledge files via simple drag-and-drop, Soffos automatically organizes them, ensuring that a consistent level of complexity is maintained. Soffos is highly scalable, because the more knowledge that the system ingests, the smarter and more efficient the AI becomes.
Subjects are never completely forgotten; document versioning also enables users to ask questions such as “How has the company’s inclusion policy changed over the last 5 years?”. Soffos can also answer complex questions such as: “How has the demographic usage of internal combustion engine fuels changed across the USA car market since 1999?”.
Short term memory enables seamless context switching within an ongoing conversation, so that an employee really feels that they are dealing with a knowledgeable, friendly human being.
What is a Wisdom Quotient™ ?
Won’t Soffos’ insistence on asking users to interact about mandatory knowledge become an ongoing irritation for employees every day?
Can users give feedback on Soffos’ answers?
How much does it cost to be a Soffos user?
Who gets to ensure that Soffos' knowledge repository is always up to date?
What about security, say if an employee’s phone or laptop is stolen?
Why can’t the Accounts team see the Marketing department’s documents and vice versa? Surely most company information should be ‘global’, knowing it can’t do any harm…
This all seems a bit futuristic – how does a computer ‘learn’ knowledge from scanned documents and video clips?
Can Soffos help by sharing background documents on request, maybe to expand on answers if employees have further questions?
Can Soffos answer literally ANY question asked by an employee?
Tomorrow’s workplace knowledge management starts today. Be part of it, and put the future in your own hands.
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