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How AI can help businesses better understand their employees

By Soffos Team
July 19, 2021

The data revolution is here, and with it, an opportunity to improve employee satisfaction.  

For many years now, forward-thinking organizations have explored how to enhance internal business operations by migrating to the cloud, as well as the promise of artificial intelligence (AI) and machine learning (ML) for better data analysis. As this momentum grows, now is as good a time as ever to start thinking about how these fresh insights can be applied to support employees in the new hybrid working environment.  

With most company processes now taking place in the digital realm, drawing from countless sources of data, the challenge now is making sense of it all. Businesses must learn how to assimilate data to get a better understanding of individual employees’ needs and preferences, with AI on hand to help improve their skills and work performance.  

The power of algorithms

The strength of AI lies in sophisticated algorithms that can detect patterns in vast volumes of data and interpret their meaning. Machine learning (ML) – a subset of AI – is used to analyse insights procured from various data points, pinpoint trends, and deliver actionable insights for business leaders to consider.  

One of AI’s most practical offerings within corporate learning is the provision of an ongoing measure of individual and collective progress, and tailoring courses to different needs. AI-powered learning platforms can be used to identify knowledge gaps, recognize patterns in learning behaviour (including preferred learning formats and how workers best retain what has been taught to them), and predict how employees will respond to new material based on their past performances.  

Next-gen education technology (EdTech) platforms like Soffos can flag frequently asked questions based on verbal or written interactions with users, as well as common concerns and misunderstandings. These accurate and detailed insights are then delivered to managers who can use them to make more informed and data-driven decisions that will help employees’ professional development. In the training sphere, this could lead to businesses revamping their learning and development initiatives in line with employees’ actual experiences, rather than following generic plans that cater to the masses. This is particularly useful when those in various roles have differing competencies and learning progress rates.  

As well as offering granular individual insights, solutions like ours will offer a clear picture of the amount and quality of the information held within organizations as a whole. Armed with this knowledge, business leaders will then have the resources they need to make improvements where perceived necessary and maintain their ongoing competitiveness.  

Most importantly, all of this can be achieved without managers and training practitioners having to painstakingly comb through assignments and test results to assess the effectiveness of their learning programs and curricula.

Change is on the horizon

The shift to remote work quickly exposed the shortcomings of traditional corporate training schemes. For the most part, employees have been forced to rely on standardized online learning software and webinars. No doubt, this has done little to inspire confidence in their long-term development prospects, with more than one in five (22%) of employees and a third of under 35’s from our latest survey saying they would consider leaving their current job if their employer does not invest more actively in their professional growth.  

Promisingly, businesses are beginning to respond by seeking technologies that can help them better manage their data and, in turn, better support their employees. More than half (52%) are planning to invest in data analytics over the coming 12 months to understand the strengths, weaknesses and needs of their employees. Meanwhile, similar numbers (53%) are looking to invest in more sophisticated eLearning platforms, and 43% intend to invest in AI to deliver more advanced employee training.  

Our research implies that many more businesses will be exploring their employee training options over the coming months and years. That’s why we’re giving organizations across all sectors the opportunity to trial our next-gen corporate learning solution to see how sophisticated AI solutions can empower their workforce.  

Soffos is currently recruiting beta testers, so please do get in touch through our website if you would like to be one of the lucky first users!