Delivering effective employee training is a mammoth task at the best of times. But in the new era of remote working, the challenges for those managing corporate learning and development (L&D) are even greater.
How do you provide personalized, effective, and up-to-date training to employees when they are scattered across different work spaces? And how do you ensure that you don’t spend time delivering knowledge that will expire in six months’ time?
After all, we are living through a global knowledge explosion – every day, vast amounts of new information is generated, with much of it quickly becoming outdated. Policies, procedures and regulations change constantly. Employees require consistent and accurate corporate knowledge, yet training is often sporadic and fragmented.
The financial strain on companies trying to keep up with these new developments is huge: data from Statista suggests that, globally, the average employer spends approximately 1,300 U.S. dollars per employee on L&D.
We need to elevate the ability of businesses to meet the changing needs of their workforce, and ensure that their well-intentioned efforts are not inconvenient for staff, costly or disorganized.
Ultimately, we need a smarter way to solve the corporate learning problem – and that’s where artificial intelligence (AI) comes in.
Can AI solve the corporate learning problem?
Successful businesses must prioritize continuous training, and the best leaders are those that stay abreast of the newest approaches, training modules and methodologies. They also recognize that a one-size-fits all model might be the easiest way to deliver training – but it is rarely the most effective.
Luckily, intelligent AI solutions can do much of the heavy lifting in this arena. Instead of managers manually compiling and organizing all the relevant information that employees will need, AI can automatically accumulate all of the latest data and create customized learning initiatives for individuals based on their unique requirements and goals.
AI algorithms can also develop an in-depth understanding of learning behaviour by observing how an employee interacts with the information presented. Using these granular insights, AI programmes will be able to deliver training that is responsive to the employee’s personal style of learning and their current level of understanding.
But a personalized experience is not all that’s on offer. Another compelling attribute of AI is that training can be delivered on-demand, and not just limited to one-off sessions. Professionals need to be able to question their understanding on a regular basis in order to hone their skills and excel in their careers; and yet, valuable learning materials are often only available during specified training sessions.
There are also many cases in which employees will need to quickly look up specific information, which they may find locked away in endless pages of documents. Let’s say, for example, that an employee is rushing to a meeting with a prospective client – and has run out of time to conduct the appropriate due diligence. AI can step in to deliver the information they are looking for, enabling them to quickly get an overview of the client at extremely short notice.
Enter the corporate KnowledgeBot
Soon, Soffos will be revealing the next-gen corporate KnowledgeBot that the team has been working hard to perfect. Soffos will be able to do all of the above and much, much more.
The corporate AI solution is eons ahead of existing learning platforms. More than just a chatbot, it is a conversational agent that employees will be able to interact with through spoken or typed natural language. Through conversational Q&A’s, Soffos will deliver extant knowledge ‘on tap’ to empower the workforce.
Soffos will be there for workers when they need instant and direct answers to vocational questions. In the near future, employees will be able to easily access quality training through their personal devices, 24/7. What’s more, this solution will enable individuals to build on previous training and enjoy an uninterrupted process of L&D.
The Beta model will be launching in the coming months. If you are keen to trial the technology within your own organization and witness first-hand the multitude of benefits on offer, you can sign up for Soffos Beta here.