Traditional office-based models of how and where we work have been dismantled during this time of Covid. As a result, over the past 15 months organizations have gained an insight into the future of work and the power of effective tech. That said, we have only just scratched the surface of technology’s untapped potential within the corporate sphere.
Amidst the media fanfare and divisive discourse surrounding the sustainability of remote work, one positive has remained clear: recent shifts have pushed companies to embrace new and formative technologies. In the future, as digital natives climb into the driving seat and transformation continues, the world of work will change forever.
Collaboration is the name of the game
Those who have missed in-person meetings and unexpected run-ins with colleagues needn’t fear the arrival of digital. In fact, a more interconnected professional environment is on the horizon.
For example, in the traditional office, staff in the marketing department might have little opportunity for chance encounters with colleagues in other areas of the business, such as the product development team. In large businesses, this might be the result of working on different floors or even in a different building, but such issues ultimately reduce the opportunity to learn about new areas and gain fresh perspectives.
In the smart workplace of the future, all employees within an organization will be interconnected through a strong digital infrastructure. Not only will powerful software support extensive collaboration on tasks and high levels of interaction, but employees will also be able to call on colleagues within different departments who might have some valuable input to provide. These platforms will amplify our abilities to interact simultaneously with large numbers of people, and by extension support greater innovation as people put their heads together to collaborate on projects.
Moreover, in the years to come, augmented and virtual reality (AR and VR) will be able to replicate the office setting in a focused virtual environment. So, whether employees are taking part in training sessions or rehearsing a presentation, they will be able to do so together in real-time, regardless of their actual location.
Knowledge at your fingertips
Gone will be the days of mental blocks in 2040 – soon, professionals will have business critical information at their fingertips. For example, if a sales representative needs to deliver a pitch to a potential client and can’t remember the USP’s of the product and doesn’t have their notes at hand, they can rely on a trusted digital assistant. Whether an employee picks up their phone, or pops on their VR headset, their handy assistant will be able to provide all the necessary knowledge, thus empowering the person to deliver a fully informed pitch with confidence.
Sometimes, individuals encounter questions and roadblocks in their roles that even their most knowledgeable colleagues can’t answer. Such queries tend to end up shelved or left unanswered. Thankfully, the future will consist of AI-driven learning management systems, which have the inbuilt capability to answer even the most difficult of inquiries.
Due to the power of machine learning (ML), these platforms will constantly refine their output based on continuous interactions to deliver the highest quality answers every time. To cater specifically to the organization in question, where relevant, they will be able to pull up applicable information and materials that have been collected, shared and discussed by employees in the past to guide less experienced staff members. Meanwhile, as individuals interact with the platform, it will be able to effortlessly check facts and assumptions to ensure that users are equipped with accurate knowledge, before posing its own questions to verify people’s understanding.
Here at Soffos, we are already developing a feature to empower our corporate KnowledgeBot to initiate these vital conversations itself, so that employees’ unanswered vocational questions can be stored, acted upon, and reverted from approved management sources.
If you’d like to take a glimpse into the future to see what these developments will look like, the team here at Soffos has just launched a new ‘Ask Soffos’ feature on our website. Please feel free to give it a try here, and get in touch if you’d like to apply for our beta program.