There are many features and benefits for management and employees alike when using Soffos, each exemplified within these 15 functionality-related videos.
Each two or three minute movie examines the unique components and facilities that combine to form the Soffos experience. From administration personnel to board directors and external contractors, Soffos offers a wealth of assets for everyone in the organization.
Managers can set up the Soffos platform from their desktop in a matter of minutes, employees can be asking questions immediately after onboarding.
Setting up the Soffos Voice of Knowledge requires no specialist skills, just a computer and a mouse. This video shows you just how easy it is.
Imagine a sales representative walking across a client's car park, about to upsell a product to her prospect. She forgets the first of the widget's four USP's, its compact size. She has a mental block. There's no time to open her briefcase and look for her meeting notes. The wind-blown rain is lashing down, she needs to keep her composure and look slick as she approaches reception.
Sarah just picks up her phone while she walks and says "Soffos - what are the dimensions of..." a definitive answer is returned in seconds. This video outlines these facilities and more.
Where do you find out the lowdown about what you really need to know at work? Usually over watercooler conversations, jaw-aching about this and that; you learn without it feeling like a chore.
This is exactly what Soffos does for employees - acts like a friendly, knowledgeable colleague over a drink, with all the definitive answers you need, every time.
But Soffos doesn't 'borrow' your coffee pods from the cupboard! In this video you'll see how our smooth-talking Voice of Knowledge teaches without seeming like a teacher!
Imagine asking a knowledgeable colleague or friend about some important information at work. They might not know the answer, but they say "Let me ask my boss, he'll know that one. I'll get right back to you..."
This is what Soffos, the AI driven learning management system can do, amongst many other things. Employees' unanswered vocational questions are stored, acted upon and reverted from approved management sources. Regulatory, important and mandatory information is continually push-notified to employees until they demonstrate their full understanding of it.
Soffos is a proactive learning management system, one that takes the knowledge to the employee, rather than waiting to be asked...
Ever needed help revising for an exam or rehearsing for a job interview? Friends and relatives can help, but while their goodwill or time can run out, Soffos will carry on quizzing employees for as long as they wish. This video shows the simple but effective testing strategy, and how it can help employees and managers to close knowledge gaps wherever they may be.
Soffos doesn't just impart and share knowledge, it also helps employees to develop skills.
Complex tasks requiring manual dexterity or proscribed procedural paths can be navigated with Soffos on hand to help: "Watch out for the enter button on screen five" or "just tighten by half a turn until it snicks" - such tips , tricks and walk-throughs can save considerable time and effort. Employees learn to avoid pitfalls and find efficient methods of completing tasks.
What's the best part of peer to peer learning? When it works, it works well. There's always some 'go-to Guru' with all the answers in any workplace team or department. Imagine software that can direct your workplace question straight to an expert colleague's personal device. If that person's busy, no problem, Soffos will pass it to the next expert until an answer is given.
The even better bit, if the expert starts to give inaccurate information, Soffos will politely interject so that everyone can check their facts. Employees can ask questions of managers, colleagues and people they've never even met, discreetly & asynchronously - even in different states or remote branches of the same company. It's workplace knowledge targeted with AI, that hits the spot every time.
In this video, you'll see how Soffos' AI learns to create taxonomies and suggest appropriate locations for resources after uploading to knowledge silos.
Another valuable feature is that of document versioning, whereby Soffos detects newer versions of similar resources. This is often crucial when uploading industry-specific regulatory information, because re-editions of rules and specifications often change quarterly or annually. Finally you'll see how it's possible for admins to 'time stamp' documents that contain chronologically 'perishable' information, so that Soffos reminds them to upload the latest versions on expiry dates.
In this video you'll see how Soffos' AI uses differing types of memory (short, medium and long term spans) to allow questions about past events, as well as interrogating current resources.
You'll also see that the important feature of 'refreshed knowledge' is enabled when an employee looks at the answer to a previous question, where the answer may have been updated since the last interaction. This ensures that knowledge, if uploaded correctly to the platform, is always proactively pushed to employees if it has changed over time.
In this video, you'll see how a company can offer its wisdom beyond the direct workforce.
Contractors, freelancers, franchisees, visitors or anyone with an email address and a smartphone can be invited to explore whatever information management chooses to make available. You don't have to be a direct employee to get the right answers from an organization; anytime, anywhere...
Soffos is a learning management system, a training platform, an answer-bank and a business intelligence hub, all rolled into one.
In this video you'll see how Soffos can find knowledge gaps throughout an organization: which teams are missing vital information? What are the most common questions asked across the business? Which employees score highest on tests and day-to-day Q&A ?
Learning & Development can only ever be effective if employees are given definitively correct, extant and accurate information. Policies, procedures and regulations change all the time. Keeping up with the latest specifications and documentation from industry bodies is difficult enough for management, let alone employees.
In this video you'll see how Soffos checks document and resource content, verifies time stamps and helps to prevent errors, duplications and expired time sensitive content from being uploaded. Soffos is not only an employee training platform but a management resource assistant too...
In this video, you'll see how employees can use Soffos' powerful AI to ingest and interrogate the content of their own personal resources provided from their own laptops or personal devices.
In a meeting, employees can make notes, upload their own documents and ideas in whatever format, then ask Soffos pertinent questions at a later date without having to re-read and search through pages of text. Soffos provides an organizational knowledge repository, while employees can create their own, private, confidential and secure version too.
Soffos' advanced AI goes way beyond run of the mill chatbots, because when employees want answers to workplace questions, they really feel that they're talking shop with a friendly, knowledgeable colleague. Soffos can even output its answers and wisdom in any employee's chosen foreign language.
Soffos can even understand acronyms, colloquialisms, slang and 'company' speak. Say 'Wotcha', 'Howdy', G'Day or just plain 'Hello' to Soffos and register for beta too!
This video showcases the extremely valuable and comprehensive business intelligence that can be discovered and acted upon when administrators use the Soffos dashboard.
Who's asking questions, how often, from what teams? Who provides the best answers? What questions can't Soffos answer, and how to provide the resources to fill those knowledge gaps. The insights can be breathtaking. Take a look at your business from a perspective you might never have imagined possible...
Soffos is a web-based SaaS solution, so no on-premise software installation is necessary. A company can sign up and be ready to invite employees and upload content in minutes.
Managers can create knowledge silos, populate them with files of many popular formats via drag & drop, then assign those knowledge contents to specific teams.
Integration with popular Learning Management System protocols means that organizations should not need to scrap their current LMS, as Soffos may well be able to work in tandem.
Many times, people seek help from others before an exam, or perhaps a job interview. Soffos can do this for employees, anytime, anywhere. As a result, Soffos also learns about the employee’s knowledge gaps, language and learning style.
Every workplace has their go-to person. Soffos encourages expert colleagues to be consulted by less knowledgeable co-workers. This is called ‘buddying up’, with Soffos always contributing to those conversations. Each Soffos user will have an assigned confidence score, identifying those who aren’t ready to be advising others.
Soffos users don’t necessarily have to be direct employees of the host business. Discrete knowledge silos can be created for access by partner organizations, franchisees and contractors. Anyone assigned with appropriate external permissions can access designated knowledge as made available by management.
Every employee will have access to their own, fully ring-fenced, handy Private Knowledge Folder, for uploading their own personal information snippets, meeting notes, etc.
When employees ask Soffos a question, it will search their private folder, as well as the corporate knowledge base. Self-uploaded content does not need to be management approved, because it is never disseminated, nor is it ever viewable by management or other employees for personal privacy reasons.
Soffos will interact like a human being, using slang, dialects and company-speak. Cultural, regional and workplace nuances and acronyms will be understood by Soffos, paraphrasing where necessary. If users don’t understand the gist of a conversation, Soffos will re-word its input.
Soffos learns to sort irrelevant information, flagging potential inaccuracies and contradictions, by using a combination of human feedback scores plotted against teaching results. The system builds reputational scores for given resources and those uploading it.
The AI draws upon short and medium-term memory spans, which enables context switching within an ongoing conversation, or even the ability to refer to any previous conversation with any given employee.
Once a manager has uploaded their knowledge files via simple drag-and-drop, Soffos automatically organizes them, ensuring that a consistent level of complexity is maintained. Soffos is highly scalable, because the more knowledge that the system ingests, the smarter and more efficient the AI becomes.
Subjects are never completely forgotten; document versioning also enables users to ask questions such as “How has the company’s inclusion policy changed over the last 5 years?”. Soffos can also answer complex questions such as: “How has the demographic usage of internal combustion engine fuels changed across the USA car market since 1999?”.
Short term memory enables seamless context switching within an ongoing conversation, so that an employee really feels that they are dealing with a knowledgeable, friendly human being.
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